VP of Retail Operations

  • Portland, OR
  • This position has been filled

LOCATION: Portland, OR
INDUSTRY: Food and Beverage


Reporting to the Founder & President, the VP of Retail Operations will play an integral role on the leadership team working to achieve financial, operational, and customer experience goals for this high volume food concept with stores nationwide. Success in this role will require an aptitude for analyzing key performance indicators to enhance overall company performance coupled with the ability to drive change where needed. In addition to overseeing day to day operations across the organization, the VP of Retail Operations will help lead the execution of the company’s long-term growth initiatives through advancing systems, data, and infrastructure. Most importantly, the VP of Retail Operations will lead by example, empower individuals, promote brand stewardship, and amplify positive impact for teams and communities.



  • Partner with leadership team in developing and executing key growth initiatives for the brand
  • Analyze data, recognize trends, and formulate ways to expand capacity and capability to achieve significant growth goals and maintain focus on competitive advantage
  • Explore, recommend, and capitalize on new business opportunities based on customer trends and feedback, business data and metrics, research, and prior experience
  • Partner with field teams to accurately represent team perspective related to quality, pricing, allocation and marketing initiatives
  • Participate in annual budgeting process to ensure necessary resources for store initiatives
  • Provide input into real estate selection process and strategic pipeline
  • Direct new store design, planning, and opening strategy with direct oversight of construction/development firm


  • Define and refine standard operating procedures, policies, and systems to consistently deliver on mission to provide out-of-this-world service to customers
  • Provide ongoing leadership to the retail field and corporate teams delivering strong financial results through operational excellence in all new and existing stores
  • Establish annual operating and resource plans with key metrics to optimize store performance, customer experience, and operational standards
  • Partner with other functional leaders prioritize needs and seek resolution to operational issues.
  • Develop staffing model to consistently hire and train the most passionate, knowledgeable, and nicest store associates
  • Maintain curiosity for customer feedback and competitive landscape. Communicate and collaborate across functions to pursue opportunities for continuous improvement
  • Oversee work and food safety compliance, staff member security, and loss prevention. Identify related risks and implement effective mitigation measures


  • Embrace and guide others through change and continuous improvement, aligning the team to short and long-term priorities, allocating resources, and mobilizing people to achieve targets while consistently monitoring progress and measuring success
  • Foster a culture of accountability, performance and best-in-class employee engagement to drive results
  • Skillfully manage the demands of a dynamic, high growth environment and lead corporate/field through change initiatives
  • Lead with integrity, empathy, and curiosity to provide coaching, consistent feedback, and productive insights to help people ‘be at their best’
  • Create a fun and engaging work environment to enable employees feel connected to vision and values
  • Use effective problem solving and critical thinking ability to productively work through complex problems in order to prioritize and deliver results
  • Foster collaboration through effective working relationships and openness to solicit ideas
  • Leverage coaching and professional development opportunities to improve leadership ability


  • Serve as role model and ambassador for the brand vision, mission and values
  • Oversee new market development and new store openings across all markets
  • Create meaningful connections in the community to enhance the brand reputation and community involvement


  • Bachelor’s degree in relevant field plus 10+ years of progressive retail operations experience in foodservice or hospitality environment, with a growing multi-unit/multi-state retail brand
  • Experience developing and implementing strategic plans with a proven ability to execute in a rapid-growth and fast-scaling organization
  • Comfortable working with all levels of the organization from part time associate to Board Director, and can lead effectively through others in multiple markets
  • Demonstrated inspirational and aspirational approach to growing the business and achieving results. Has numerous examples of new and innovative ways to accomplish objectives
  • Proven ability to thrive in a fast paced, entrepreneurial environment, flexible and comfortable with ambiguity, and confident to determine the appropriate course of action
  • Track record of success leading initiatives, driving profitability, and effectively managing teams in multiple markets
  • Effective and inspiring verbal and written communication skills to engage internal and external stakeholders, partners, and team members
  • Ability to travel up to 50% or more